Why we’re #1 in customer satisfaction
At TEMPUR, we take great pride in being number one in customer satisfaction. So, what is it that makes TEMPUR owners so happy?
While we are number one in customer satisfaction, this is not the only area we excel in. Some of our crowning aha moments are:
- Being the world’s largest bedding company.
- We created the world’s first visco-elastic foam mattress and pillow.
- Our unique TEMPUR Material consistently ranks high overall in several categories such as pressure relief and motion absorption.
- We have received numerous awards, including being recognised by NASA and certified by the Space Foundation.
- But the thing that matters most to us is that we are rated number one for customer satisfaction in multiple countries worldwide.
Discover why these incredible achievements mean so much to us, and why we strive to keep it that way.
What our customers tell us
For our customers, what sets us apart is the unique feel of our TEMPUR Material.
Every piece of feedback we receive about it is unique. Some people describe it as a weightless feeling, while others say it gives them the truest, most restful sleep.
We’re so proud of every positive comment we hear about TEMPUR mattresses and pillows because, behind the scenes, we’re working around the clock to ensure it’s of the highest quality.
In fact, it takes 60 hours to make one TEMPUR mattress, and in that time it goes through up to 67 different quality tests. Only by investing this much time and effort in every mattress can we be sure you’re getting the best possible products – time after time.
And the results? After a night of sleeping on a TEMPUR mattress you will feel full of energy and ready to live life to the fullest. Comments like these from our customers truly brighten our day!
Changing sleep around the world
Our TEMPUR manufacturing facility is based in Denmark, but our reputation for improving the quality of people’s sleep extends across the planet.
You’ll find TEMPUR available in more than 90 countries worldwide and in every single one of them, we’re changing the way people sleep for the better. And it shows.
For instance, TEMPUR owners in Japan and across Europe are, on average, more satisfied than owners of other mattress brands. In South Korea and the USA, we are number one in comfort and support, where TEMPUR owners have told us they feel happier going to bed knowing they have a mattress that offers the support they need. Owners in the UK, France and South Korea wake up feeling more refreshed and rested.
It is this positive feedback from TEMPUR owners that drives us on our mission to help the world sleep better. There’s always more work to do, but for now, we’re confident that we’re on the right track!
Your feedback matters too
At TEMPUR, we are constantly refining and improving our products based on what our customers tell us – because the most important thing is to help people get the quality of sleep they desire.
Deep, restful sleep can help you wake up feeling refreshed and rejuvenated. Good sleep is essential to living a healthy life, with a third of our lives spent sleeping. So why not treat yourself to the most comfortable and relaxing sleep you have yet to experience.