Product Guarantee Policy

You are eligible for a full refund within 7 days if:

• Proper Use and Handling: The guarantee is valid only if the product is used and handled correctly as per the enclosed instructions. Please retain these instructions for future reference.
• Exclusions on Normal Wear: The guarantee for mattresses, pillows, and small products does not cover normal changes in hardness/softness or properties that do not affect the pressure-relieving qualities.
• Covered Defects: The guarantee covers physical defects and changes that result in a visible, permanent indentation of more than 2 cm in the material (excluding loose-filled pillows).
• Proof of Purchase: To make a claim under the guarantee, you must present the original invoice or sales receipt as proof of purchase.

Guarantee Does Not Apply If:

• Instructions Not Followed: The product instructions for use, cleaning, and maintenance have not been followed, or if the product has been damaged due to poor maintenance or careless use.
• Physical Damage: The product has been bent, squeezed, or otherwise damaged in cold temperatures or for extended periods, causing the material to tear or become permanently deformed.
• Exposure to Moisture: The product has been wet or soaked.
• Unhygienic Condition: The product is very soiled or unhygienic.
• Unauthorised Alterations or Repairs: The product has been altered or repaired without Vencasa’s permission.

Important Notes:

No Extension of Guarantee Period: If products are repaired under the guarantee, the original guarantee period is not extended. The guarantee covers repair or replacement only.

Register Now to Protect Your Purchase!

Easy Registration: For all products, please fill in your details in the form linked here.

Record Keeping: After registration, we will keep a record of your purchase for you, ensuring easy access to warranty support and any future questions or issues.

By registering your product, you ensure that your purchase is protected and you have peace of mind knowing that Vencasa is committed to your satisfaction.