Customers will be notified as soon as the item/order has been collected by the third-party courier service, along with tracking details.

Yes, customers can opt to collect items from either our Germiston warehouse or at their closest store. Please notify us of this request.

Your delivery will take place between 5 to 8 working days from the receipt of payment.

Yes, if you require a special delivery time, please email orders@vencasa.co.za with your order number included in the subject line to arrange it.

Deliveries are done Monday to Friday between 9 am and 5 pm, excluding public holidays.

A standard R200 delivery fee is charged for all online purchases.

Yes, pillows, mattress protectors, and pillow protectors are non-refundable and cannot be returned once the original seal has been opened.

Yes, mattresses are subject to the 180 Comfort Exchange Guarantee, but only if a mattress protector is purchased with the mattress.

To initiate an exchange or return, please complete the form available here. Alternatively, you can email dave@pharmaline.co.za.

Vencasa will refund you the full price paid for the goods if they are returned in the original unopened packaging.

You can return goods for a full refund if:

• You did not get the chance to properly check the goods when they were delivered.
• You received a mixture order (some of your order mixed with items you did not order).
• The items received are not suitable for the purpose marketed and described on our website at the time of purchase.

You will receive a full refund within 7 days if the return meets our conditions.

You may return the goods to any Vencasa showroom closest to you at no additional cost, or we can collect the goods at an additional cost.

Yes, Vencasa respects consumer rights, and you have the option to return defective goods.