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Terms & Conditions
The following terminology is applicable when reading through the Terms and Conditions, the Privacy Statement and Disclaimer, including any and all of the agreements:
1. Customer, client and buyer will apply to you, the person who is using this website and thereby accepting the Terms and Conditions set by the Company.
2. The Company, ourselves, our, we and us will apply to Pharmaline Products cc trading as Vencasa. Whenever we use the name Vencasa, it refers to Pharmaline Products cc trading as Vencasa.
3. Parties, Party and Us, will apply to both the client and us (Vencasa) or it can apply individually to the client or individually to Pharmaline Products cc trading as Vencasa.
4. Terms will apply to the offer, acceptance and/or consideration of payment that is needed for us to give assistance to a client in an appropriate manner such as a formal meeting or for the purpose of meeting a client’s needs as set in Vencasa stated services and products as it relates to South African law.
Regardless of capitalization, singular, or plural usage, all terms herein are interchangeable. Consequently, these Terms and Conditions and their governing laws apply equally to all variations.
Confidentiality
At Vencasa, we protect your privacy. Your information is kept confidential and only shared with our manufacturers or legal authorities if required. Please keep copies of any documents we provide. We will always share necessary documentation and contacts related to our services with you.
Vencasa will only communicate with customers on matters relating to the agreement made between the customer and Vencasa. We will not share, sell or send any contact information or confidential information to any third party for the purposes of marketing or otherwise.
Disclaimer
Limitations and Exclusions
Any information provided and included on this website is given on an “as is” basis. As permitted by the fullest extent of the law, Vencasa:
- To the fullest extent of the law, we exclude all warranties regarding the accuracy, completeness, or content of the site, including information from third parties or in our literature.
- We are not responsible for any damages resulting from your use of, or inability to use, this website. This includes, but is not limited to, lost profits, lost business, data loss, or damage to your computer systems, whether direct or indirect.
- Vencasa does not exclude liability for events caused by the negligence of this company such as death or injury.
- E&OE: Errors and omissions excepted.
- Prices may change without prior notice. Materials may change subject to availability.
The limitations and exclusions mentioned above are only applicable where they fall under the scope of the law. No statutory rights of the client are affected.
Payment Methods
The following methods of payment are accepted by Vencasa:
All major debit and credit cards, electronic transfers and Fever Tree Credit.
All products remain the exclusive property of Vencasa until paid for in full.
Delivery will not be done before full payment is received.
100 Night Comfort Trial
Enjoy complete peace of mind with our 100 Night Comfort Trial. If you don’t love your new mattress, we’ll gladly exchange it.
Buying a mattress is a long-term investment, and we want you to feel confident in your decision. That’s why we’ve made the process as simple and stress-free as possible.
How it works
Even with careful selection, your comfort needs may evolve once you start sleeping on your new mattress. We simply ask that you give your body time to adjust, as most people need a few weeks to fully adapt.
By allowing this transition period, you can experience your mattress properly and be confident you’ve found the right fit.
Conditions for the 100 Night Comfort Trial
1. Available on qualifying Tempur and Magniflex mattresses only (not on adjustable bases, furniture, pillows, linens, accessories, or any other products).
2. Valid for up to 100 nights from delivery.
3. Applicable for one exchange only, per purchase.
4. Available for a mattress of equal, greater, or lesser value – If the new mattress is of greater value, you’ll simply pay the difference. – If the new mattress is of lesser value, a Vencasa store credit note will be issued for the difference. No cash refunds will be given under any circumstances.
5. Not applicable if you wish to change the mattress size or length.
6. If you make use of the 100 Night Comfort Trial, you are responsible for the collection and delivery costs.
7. Products used in the 100 Night Comfort Trial cannot be refunded, only replaced with an alternative product.
8. There is a R 1 700.00 administrative fee payable to Vencasa prior to exchange.
· To ensure hygiene and quality standards, the Comfort Trial will not apply if:
1. The mattress has stains, spills, burns, or marks
2. A waterproof mattress protector was not purchased during your mattress purchase and used
3. The mattress shows visible damage or odours
4. More than 100 nights have passed since delivery
· The following items do not qualify for the Comfort Trial:
1. Special-size or custom-made mattresses
2. Adjustable bases, any bed bases, linen, pillows, furniture or any accessories
3. Demo, clearance, or annual sale items
4. Exclusive or limited-edition collections (as advised in-store)
Cancellation Policy
When shopping with Vencasa, we would like to ensure your comfort and your peace of mind, and so we have included a Cancellation Policy in our Terms and Conditions. Any unused, still packed item, packed in its original packaging, which was purchased from Vencasa can be returned within 14 days of the purchase regardless of the reason for it being returned. Excluding pillows.
Pillow Return and Exchange Policy
Due to health and hygiene regulations, we do not accept returns, exchanges, or refunds on any pillows, whether used or unused. Once a pillow has been dispatched, it is considered a final sale.
This policy is in place because we are unable to return these items to stock or offer them for resale, in compliance with hygiene standards. By completing your purchase, you acknowledge and agree to this policy.
Refunds Policy (Unused Products)
Should you not be 100% satisfied with any product purchased at Vencasa we will refund you in full. Refunds will only be considered under the following conditions:
1. The product to be returned must be returned in its original packaging and must be unused.
2. The product must be in its original condition.
3. Special sizes or Custom-made products cannot be returned.
4. Products with a custom design, fabric or colour choice cannot be returned.
5. Transportation costs of returned products, when needing to be collected by Vencasa, will be covered by the customer and such costs will be covered by part of the refund.
6. Pillows do not qualify for a refund due to hygiene standards.
7. Products used in the 100 Night Comfort Trial do not qualify for a refund.
The refund will be issued within 7 business days of the product being returned, and if the product being returned meets the above requirements.
Exchange Policy: (Unused Products)
Should you not be 100% satisfied with any product purchased at Vencasa, we can assist with an exchange. Exchanges will only be considered under the following conditions:
1. The product to be exchanged must be returned in its original packaging and it must be unused.
2. The product must be in its original condition.
3. Custom-made products cannot be returned.
4. Products with a custom design, fabric or colour choice cannot be exchanged.
5. Pillows do not qualify for an exchange due to hygiene standards.
Transportation costs of returned products, when needing to be collected by Vencasa will be covered by the customer and such costs will be calculated accordingly with our delivery fees.
Exchange Policy: (Unused Products)
Any delivery or collection required, including for exchanges, returns, or repairs, will be charged to the customer.
These charges will be calculated based on the standard AA rates (Automobile Association rates) or the applicable third-party courier/delivery company rates, depending on the nature of the service and location.
The customer will be responsible for payment of these charges prior to collection or delivery taking place.
Availability
The services stated on the Vencasa website are only available in South Africa unless otherwise stated. Advertising associated with Vencasa is only intended to be used for the South African market. No part of this website, including content, may be reused in any way unless written permission has been given by Vencasa. Vencasa does not guarantee that the services offered by this site will be error-free, uninterrupted or timely, however, Vencasa does undertake to provide consistent services through this website. When using the services offered by the Vencasa website you are indemnifying the company, its agents, its employees and its affiliates against any damage or loss associated with the website regardless of the manner in which it was caused.
Log Files
To enhance website functionality and security, Vencasa analyses IP addresses for trends, administration, and aggregate demographic information. Such data is anonymous and not connected to individual identities. System logs record standard technical information, such as browser type and referral URLs, allowing us to maintain site integrity, prevent errors, and improve service efficiency.
Links to the Vencasa website
You are not allowed to create links from this website without prior written permission from Vencasa. Building links to this website are done at your own risk and the exclusions and limitations set out above will apply.
Links from this website
Please note that Vencasa is not responsible for the content, opinions, or security of external websites linked from our site. We do not endorse these sites and recommend that you check their privacy policies and trustworthiness before providing any personal information. You visit linked websites at your own risk, and Vencasa is not liable for any damages or losses experienced.
Copyright Notice
Copyrights and other intellectual property rights that exist and are related to this website are applicable to all text on this website.
Communication
We have created different email addresses for different purposes; i.e. different services have different email addresses to get your queries to the right person. All the methods that can be used to contact Vencasa can be found on the contact page of the Vencasa website.
Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations under this Agreement if such failure or delay is caused by a Force Majeure Event—defined as an unforeseeable event beyond the reasonable control of the parties, including, but not limited to, acts of God, war, terrorism, civil unrest, rioting, or natural disasters. The affected party must promptly notify the other party of the event and make all reasonable efforts to mitigate its effects and resume performance of the contract terms.
Waiver
Neither party’s failure to enforce any provision of this agreement, or failure to correct a breach, shall constitute a waiver of that provision or limit their right to enforce any obligations listed herein. A waiver is only effective if explicitly agreed to and signed by both parties.
General
Using Vencasa’s website, services, or purchasing products implies acceptance of these Terms and Conditions and consent to South African legal jurisdiction. If any part of this agreement is found invalid, the rest remains in effect. A failure by Pharmaline Products cc to enforce any clause is not a waiver of that clause. Amendments to these terms are only valid if made in writing and signed by an authorized company representative.
Notification of Changes
Vencasa reserves the right to modify these Terms and Conditions at any time, and continued use of this website constitutes acceptance of any revisions. Changes to the Privacy Policy will be announced on our homepage, with direct notification sent to affected users 30 days prior to any changes regarding personally identifiable information. We advise clients to review the Terms and Conditions periodically.
By using this website or purchasing products, you agree to these Terms and the Disclaimer Notice. These terms constitute an agreement between you and Vencasa, without affecting your statutory consumer rights.
Demo Stock Disclaimer
- Products advertised or sold as Demo Stock may have been previously used for demonstration or testing purposes.
- These items may have been opened, handled, or used as display units in-store, and as such, may show signs of use or minor cosmetic wear.
- All Demo Stock is tested to ensure it is in good working order unless otherwise stated.
- Demo Stock purchases are sold “as is,” and any specific conditions or limitations will be communicated prior to sale.
- Guarantees and Warranties remain valid on these items.
- Demo stock mattresses do not qualify for our 100 Night Comfort Trial.
