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Terms & Conditions

These terms and conditions apply to you (‘the buyer’) for the purchase of the goods listed on the invoice from Vencasa (‘the seller’).

  • Third-Party Benefit

    Nothing in this agreement will confer any third-party benefit or right to enforce any terms of this agreement, except when expressly agreed between parties. If the buyer intends to pass the goods onto someone else as a gift or otherwise, the buyer must note the name and address of the person on the invoice, to enable that person to have the benefits or right to enforce any terms on this contract.

  • Awareness of Limitations

    The buyer acknowledges that it is not guaranteed that the goods sold will cure or alleviate any illness or ailment or be an appropriate treatment for it. The goods are only recommended for approved use as stated in the instruction manual. If the buyer intends to purchase goods for any use not approved by the manufacturer in the user manual, he/she must use their own skill and judgment, or that of an independent advisor, in deciding whether those goods are suitable.

  • Delivery

    The seller will endeavor to deliver within 8 days, but the delivery time is approximate. The seller is not liable for delays caused by circumstances beyond his reasonable control, including but not limited to strikes, terrorist acts, war, supplier, transport, production problems, and natural disasters.

  • Liability

    The seller cannot be held responsible for any loss, damage, or injuries arising from the purchase of this product.

  • Cancellation

    Should purchases be canceled prior to delivery, any deposit paid to the seller is non-refundable (excluding customized items which are non-refundable). The place of delivery is as stated in the delivery instructions on the invoice. The title to the goods and risk of loss pass on delivery.

  • Non-Waiver

    Should the seller choose not to enforce his rights in terms of this agreement, this shall in no way be deemed to be a waiver by the seller of his rights under the agreement.

  • Governing Law

    The contract between the buyer and the seller is governed by the laws of South Africa, and any dispute between the parties will be resolved exclusively by the courts of South Africa.

  • Entire Agreement

    This contract comprises the whole agreement between the parties. No variation, cancellation, addition, deletion, or waiver of, or to this agreement shall be valid unless put in writing and signed by both parties.

  • Guarantee

    Repairs or exchanges of the product during this period do not alter or extend the guarantee. The TEMPUR guarantee is subject to registering your product(s) on the TEMPUR website.

100-Night Comfort Exchange — Terms & Conditions

Our Comfort Exchange program gives you the option to exchange your original mattress for an alternative comfort level after you’ve slept on it for at least 30 nights. We understand your body needs time to adjust to a new sleep surface — that’s why we encourage
a full 30-night trial before deciding.

The comfort exchange is:

  • Available on qualifying Tempur and Magniflex mattresses only (not on adjustable
    bases, furniture, pillows, linens, or accessories).
  • Valid for up to 100 nights from delivery
  • Applicable for one exchange only, per purchase
  • Available for a mattress of equal, greater, or lesser value
    – If the new mattress is of greater value, you’ll simply pay the difference.
    – If the new mattress is of lesser value, a Vencasa store credit will be issued
    for the difference.

Not applicable if you wish to change the mattress size or length.

To ensure hygiene and quality standards, the comfort exchange will not apply if:

  • The mattress has stains, spills, burns, or marks
  • A waterproof mattress protector was not purchased during your mattress purchase and used
  • The mattress shows visible damage or odours
  • More than 100 nights have passed since delivery

The following items do not qualify for the Comfort Exchange:

  • Special-size or custom mattresses
  • Adjustable bases and mattresses
  • Demo, clearance, or annual sale items
  • Exclusive or limited-edition collections (as advised in-store)

Delivery & Cleaning Fees

A R1700 Exchange Fee applies to all exchanges (as this is a new collection and delivery).
– This ensures all returned mattresses are professionally cleaned before being resold
through our outlet channels.

The Exchange Process

1. Sleep on your new mattress for a minimum of 30 nights to allow your body to adapt.
2. Contact your Vencasa store or your sales consultant if you wish to initiate an exchange.
3. Exchanges are subject to Vencasa approval and may take up to 10 working days to
process.
4. Proof of purchase (Mattress + Waterproof Mattress Protector) will be requested.
5. Once approved, your exchange will be arranged through Vencasa Logistics.

Important Notice

  • The Vencasa Comfort Exchange is a customer care program, not a legal obligation.
  • Exchanges that do not meet the above conditions may be declined.
  • This exchange does not alter or extend the product warranty period.
  • Defective or faulty mattresses are covered under the manufacturer’s warranty — please
    contact your store or info@vencasa.co.za for assistance.

Suffa SA

1. Introduction
1.1 These Terms & Conditions (“Terms”) govern the sale and supply of products by 3S International Pty Ltd and your use of our website, showrooms, or ordering processes.
1.2 By placing an order with us, you agree to be bound by these Terms.
1.3 We reserve the right to amend or update these Terms at any time; the most current version will be published on our website and your continued use constitutes acceptance.


2. Definitions
2.1 “Supplier”, “we”, “us”, “our” means 3S International Pty Ltd.
2.2 “Customer”, “you”, “your” means the person or entity placing the order.
2.3 “Products” means sofas, lounge furniture, recliners, chaises, upholstery, and custom-made items.
2.4 “Order” means your accepted purchase order/invoice.
2.5 “Custom Products” means bespoke items with customer-selected finishes.


3. Orders, Pricing & Payment
3.1 All orders are subject to acceptance by us and availability of products.
3.2 Prices include VAT unless stated otherwise and exclude delivery, installation.
3.3 Payment terms: a deposit of 70% is payable upon confirmation, balance prior to delivery.
3.4 Prices may be adjusted due to cost fluctuations but confirmed orders will be honoured.
3.5 Payment methods: EFT, bank transfer, or approved credit card. Title remains with Suffa SA until payment is received in full.


4. Custom Products & Lead Times
4.1 Custom Products are manufactured to your specifications.
4.2 Once production begins, Custom Products cannot be cancelled or returned unless defective.
4.3 We will advise lead times, which may vary due to supplier or logistics delays beyond our control. (between 10-12 weeks)


5. Delivery & Risk
5.1 Delivery will be made to the specified address.
5.2 Risk transfers upon delivery or collection.
5.3 Inspect Products immediately upon delivery and report damages or errors within 48 hours.


6. Returns, Cancellations & Exchanges
6.1 Standard items may be returned within 7 days if unused and in original packaging.

6.2 Custom Products are non-returnable unless defective.
6.3 Defective products will be repaired, replaced, or refunded per our warranty policy.


7. Warranty & Defects
7.1 Recliner motor carry a 12-month warranty against manufacturing defects.
7.2 The warranty excludes normal wear, misuse, or environmental damage.
7.3 Claims must be submitted in writing for assessment and inspection.


8. Limitation of Liability
8.1 We are not liable for indirect, consequential, or incidental damages.
8.2 Our total liability shall not exceed the purchase price of the affected product.


9. Intellectual Property
9.1 All design rights, trademarks, and copyrights remain the property of 3S International Pty Ltd.
9.2 You may not reproduce or modify our designs without prior written consent.


10. Governing Law & Dispute Resolution
10.1 Governed by the laws of the Republic of South Africa.
10.2 Disputes will be resolved through negotiation, mediation, or arbitration in Johannesburg.


11. Force Majeure
11.1 We are not liable for delays caused by events beyond our control including strikes, war, government acts, or transport issues.


12. Privacy & Data Protection
12.1 Personal information is collected for order processing and warranty support.
12.2 We comply with POPIA and will not share your data without consent.