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Returns & Exchange Policy
At Vencasa, we respect consumer rights and are committed to ensuring a pleasant customer experience. If you encounter any issues with your purchased goods and wish to return them, we are here to assist you.
Returns Process
Showroom Returns: You may return the goods to any Vencasa showroom at no additional cost.
Collection Service: We can collect the goods for an additional fee.
You are eligible for a full refund within 7 days if:
- You did not have the opportunity to properly inspect the goods upon delivery.
- You received items that were not part of your order.
- The items received do not match the purpose described on our website at the time of purchase.
To qualify for a full refund, goods must be returned in their original, unopened packaging.
How to Initiate a Return:
To initiate an exchange or return, please complete the form available. Alternatively, you can email info@vencasa.co.za
Special Conditions:
Mattresses: Returns are subject to the 180-Day Comfort Exchange Guarantee, applicable only if a mattress protector was purchased with the mattress.
Non-Returnable Items: Pillows, mattress protectors, and pillow protectors cannot be returned once the original seal has been opened.
We strive to make your shopping experience as smooth as possible and appreciate your understanding of our return and exchange policy.
Special Conditions:
Mattresses: Returns are subject to the 180-Day Comfort Exchange Guarantee, applicable only if a mattress protector was purchased with the mattress.
Non-Returnable Items: Pillows, mattress protectors, and pillow protectors cannot be returned once the original seal has been opened.
We strive to make your shopping experience as smooth as possible and appreciate your understanding of our return and exchange policy.