RETURNS & EXCHANGES

RETURNS POLICY

  • Due to hygiene factors – pillows, mattress protectors and bed linen are non-refundable and cannot be returned once the original seal has been opened.
  • Mattresses and sleep systems are subject to the 180 comfort exchange terms & conditions 

DEFECTIVE GOODS

  • Defective goods will be repaired or replaced, subject to individual product warranty and guarantee. If your product is defective or you are unsure if it is  defective, email info@vencasa.co.za to initiate an inspection, or complete a Return Request Form online. Please note that we  may require photographs of the item to be sent to us via email, in order to do an assessment. A call-out fee may be charged for on-site inspections.